Privacy policy

This policy explains how we collect, use, and protect your personal information. At Hearthstone Lighting, we take your privacy seriously and are committed to safeguarding your data.

What Information Do We Collect? We only collect the information necessary to process your order and improve your experience. This may include:

  • Name of Purchaser

  • Name of Company (if applicable)

  • Billing Address

  • Shipping Address

  • Email Address

  • Credit Card or Banking Information (processed securely, not stored)

  • IP Address

  • Browser Type

  • Referral URL data

  • Installation Location (when provided during warranty registration)

We use this information to:

  • Process and fulfill your order

  • Communicate with you about your purchase

  • Improve our website performance and marketing efforts

  • Detect and prevent fraudulent activity

  • Register and support product warranties

How Is My Information Used? Your personal information is used solely to complete your transaction and enhance your experience. We do not sell or redistribute your information to any third parties not directly involved in fulfilling your order.

Security and Storage We encrypt all personal data transmitted to and from our site using SSL (Secure Socket Layer) technology. Order details and shipping information are stored securely. We do not store your credit card data on our servers.

Cookies and Browser Information Cookies are small text files used to:

  • Store your shopping cart contents

  • Recognize you during future visits

  • Track website activity for analytics

Cookies help us enhance site performance and user experience. You may choose to disable cookies in your browser settings, though some features may not function properly.

Third-Party Services We may use third-party services to support our website, communications, and order fulfillment. These services include payment processors, email platforms, analytics providers (such as Google Analytics), and advertising networks. These providers are only given access to the minimum amount of data needed to perform their functions and are contractually required to safeguard your information.

Email Tracking and Retargeting We may use email tracking tools and advertising pixels to better understand engagement with our marketing communications. This helps us improve our content and ensure relevance. You can opt out of promotional emails at any time using the unsubscribe link provided.

User Rights You may request to view or correct any personal information we hold about you. To do so, please contact us using the information below.

Children’s Privacy Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

SMS Policy & Guidelines We respect your privacy when it comes to mobile messaging. Here's how we manage your SMS data:

  1. SMS Opt-In You may opt in to receive SMS messages from Hearthstone Lighting by checking the consent box at checkout or registration.

  2. Opt-Out To stop receiving text messages, reply "STOP" to any message. You will receive a confirmation of your opt-out.

  3. Help Reply "HELP" to any SMS message for assistance.

  4. Data Use & Third Parties We will not share your SMS opt-in data or consent with third parties for any purposes unrelated to delivering messaging services. We may share necessary data with trusted partners that help us manage our messaging platform (e.g., carriers, gateway providers).

Compliance Our SMS program complies with applicable U.S. laws and industry guidelines (e.g., TCPA, CTIA).

Contact Us If you have any questions or concerns about this policy, please contact us at:

Hearthstone Lighting
116 Maplewood St Danville VA 24540
Phone: +1 540-212-4427
Email: info@hearthstonelighting.com